Privacy Policy

Oranje Logistiek B.V. ("Oranje Logistiek", "we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website (oranjelogistiek.nl), contact us, or use our moving services. This policy is compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Dutch Implementation Act (Uitvoeringswet AVG). If you have questions about this policy, contact our Data Protection Officer at privacy@oranjelogistiek.nl.

We collect and process the following categories of personal data: Identity Data: Full name, email address, phone number. Contact Data: Current and new address, city, postcode. Service Data: Details about your move (type of service, dates, inventory). Communication Data: Messages, emails, WhatsApp messages sent to us. Technical Data: IP address, browser type, pages visited, cookies (see Cookie Policy below). Financial Data: Payment method and transaction details (processed securely by our payment provider). We never collect special category data (health, ethnicity, religion) unless explicitly required and consented to.

We use your personal data for the following purposes: — To provide our moving and logistics services — To process and manage bookings and quotes — To communicate with you about your move — To send service-related notifications and updates — To improve our website and service quality — To comply with legal and regulatory obligations — To detect and prevent fraud Legal basis: Contract performance (Art. 6(1)(b) GDPR), Legal obligation (Art. 6(1)(c)), and Legitimate interests (Art. 6(1)(f)).

We do not sell your personal data to third parties. We may share your data with: Service Providers: Subcontractors who assist in delivering your move (e.g., storage providers), bound by data processing agreements. Payment Processors: Secure payment platforms compliant with PCI-DSS standards. Legal Authorities: Where required by Dutch law or legal process. Business Transfers: In the event of a merger or acquisition, under the same privacy protections. All third parties are contractually required to protect your data and use it only for specified purposes.

We retain your personal data for no longer than necessary: Customer records: 7 years (Dutch tax law requirement, Art. 52 AWR) Marketing communications: Until you unsubscribe Website analytics: 26 months Enquiries not resulting in a contract: 12 months After retention periods expire, data is securely deleted or anonymised.

Under GDPR, you have the following rights: Right of Access: Request a copy of your personal data. Right to Rectification: Correct inaccurate data. Right to Erasure: Request deletion of your data ("right to be forgotten"). Right to Restriction: Request we limit processing of your data. Right to Portability: Receive your data in a structured, machine-readable format. Right to Object: Object to processing based on legitimate interests. Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time. To exercise any right, contact us at privacy@oranjelogistiek.nl. We will respond within 30 days.

Our website uses cookies to improve functionality and analyse usage: Strictly Necessary Cookies: Required for the website to function. Cannot be disabled. Analytics Cookies: Anonymous usage data (Google Analytics). You may opt out. Marketing Cookies: Used to show relevant advertisements. Require your consent. You can manage cookie preferences via our Cookie Settings banner or your browser settings.

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption, access controls, regular security audits, and staff training. No transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly. The "Last Updated" date at the top of this page reflects the most recent revision.

For privacy-related enquiries, contact our Data Protection Officer: Email: privacy@oranjelogistiek.nl Post: Oranje Logistiek B.V., Data Protection Officer, Amsterdam, Netherlands If you are unsatisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens): www.autoriteitpersoonsgegevens.nl